Ada didn’t spot a condition I had that turned out to be serious. How will you address this safety issue?

We are continuously improving Ada’s medical content and technology with both internal and external medical reviews. To ensure the highest accuracy, safety, and comprehensiveness, our Medical Knowledge Team creates and continually reviews content in-line with the latest peer-reviewed research, epidemiological data, and gold-standard management guidelines. Where questions are raised about a particular assessment, we promptly review the issue and ensure updates are quickly implemented. If you found Ada's results to be incorrect, we encourage you to let us know. If you provide your User ID or contact us using the same email as your Ada account, our Medical Safety Team can anonymously review the assessment to determine if Ada gave the appropriate advice. We work hard to ensure the information you receive from Ada is as helpful and relevant as possible, and your feedback will help us improve Ada for everyone. 

However, please remember that Ada is not intended for diagnostic purposes. Ada is intended to enable people to enter and track symptoms and other health information. Ada uses medical intelligence and probabilistic reasoning to identify possible causes for health findings and provides information about possible next steps including the need for medical support. The assessments provided through the Ada app may be used to facilitate relevant medical discussions between our users and a healthcare professional.

The information provided is not comprehensive, and your condition may not be included in Ada’s suggestions. Ada is not intended to replace a doctor, and you should always consult a medical professional when seeking a diagnosis, treatment, or medical advice.