Ada Health’s Terms of Use

Last updated 08.04.2019

  • 1.Welcome to Ada

    • 1.1.

      Welcome to the Ada website and app. The following terms and conditions (hereinafter referred to as "Terms and Conditions") form part of the agreement between you and Ada Health GmbH (hereinafter referred to as "Ada" , "we", "our" or "us"), the operator of a platform that gives you, the user, access to our free health guide. Our health guide (hereinafter called the “Ada App”) offers many features such as the following: symptom checker, which gives you personalised health information; symptom tracking functionality; and access to our medical database ("medical library") powered by Ada's unique artificial intelligence system.

    • 1.2.

      The Ada App is available for free download via your mobile device, and (where available) via our web-based application at (hereinafter called the "Website"). The Website and the Ada App, including any software or other technology the Website and the Ada App are respectively based upon, are hereinafter called the "Ada Platform".


    • 1.3.

      The Ada Platform is operated by Ada Health GmbH, a company founded in Germany and registered with the Munich Local Court under the commercial register number 189710. Its registered offices are at Karl-Liebknecht-Strasse 1, 10178 Berlin, Germany.

    • 1.4.

      If you wish to contact us, please email our Customer Service team at

    • 1.5.

      You must be at least 16 years old if you wish to use the Ada Platform.

    • 1.6.

      By using our Website or downloading or using the App, you declare and warrant that you are bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you may not use or access any part of the Ada Platform, including the Website and the App.

    • 1.7.

      The official text of this Agreement shall be the English language, and any interpretation or construction of this Agreement shall be based thereon. If this Agreement or any documents or notices relating to it are translated into another language the English version shall be controlling in the event of discrepancy between the two.

  • 2.The legal relationship between you and Ada

    • 2.1.

      These Terms and Conditions apply to the use of the Ada Platform and contain the terms governing your (hereinafter referred to as "User", "you" or "your") use of the Ada Platform. It is important that you have read and understood the present Terms and Conditions in conjunction with our privacy policy before using the Ada Platform. If you have difficulty understanding any aspect of the documents, please contact us at and we can explain what it means for you.

    • 2.2.

      You may only set up a User account on the Ada Platform if you agree to these Terms and Conditions and our privacy policy. If you do not agree to these Terms and Conditions and our privacy policy, you are unfortunately not allowed to create a User account on the Ada Platform.

  • 3.Information we collect about you

    • Protecting your privacy and any data relating to you (hereinafter referred to as "Personal Data" ) is immensely important to us. For that reason, any Personal Data generated by the use of the Ada Platform will only be collected, stored and processed by us if needed to ensure the contractual provision of services and if permitted or required by law. In addition, we will only use your Personal Data if you have expressly consented to it. Once granted, your consent may be revoked at any time. Please read our privacy policy to understand how, and for what purposes, we collect and use your information to provide you with the best possible service.

  • 4.The Ada App

    • 4.1.

      The Ada App offers Users the opportunity to find out what might potentially be causing their respective health issues. The Ada App compares the User's health issues with a group of anonymous people with comparable health issues within the population, then suggests possible causes for the given symptoms (hereinafter referred to as the "Assessment Report").

    • 4.2.

      The website and Ada App are provided free of charge, and you are allowed to run an unlimited number of Symptom Assessments and Assessment Reports.

    • 4.3.

      Please be aware that we provide the Ada App solely for information purposes. It is not a medical consultation. The Ada App is not a suitable substitute for medical advice obtained from your doctor, GP or other health service provider.

    • 4.4.

      The Ada App does NOT provide diagnoses for medical conditions, nor does it prescribe how you are to treat any medical issues you may have. This can only be done by consulting a medical professional (such as a general practitioner).

    • 4.5.

      Ultimately, if you have any medical issues that you have entered using the Ada App , you are responsible for whether or not you decide to consult a medical professional and/or seek medical advice.

  • 5.Creating a user account

    • 5.1.

      You will first need an Apple ID or a Google account to access our Platform. You can then download the Ada App from the Apple App Store or Google Play Store (hereinafter referred to, either individually or collectively, as "App Store") to your mobile device or tablet. You may also be able to access the Platform directly via the web-based application on our Website.

    • 5.2.

      After downloading the Ada App (or accessing the web-based application on our Website) you can set up a User account with a username and password (hereinafter referred to as "User Account") under "Profile". We advise our Users to only use 'strong' passwords for their User Account (strong passwords are passwords consisting of a combination of numbers, upper and lower case letters and symbols). When you register your User Account or provide us with other information, you are also declaring that the information provided to us is correct and complete. In the event of any change in the information later on, you declare that you will promptly notify us of such changes by updating the information.

    • 5.3.

      It may be possible to connect to the Ada Platform via an account you hold with a third party service provider (such as Google or Facebook). If you connect to the Ada Platform through such a third party service provider, you also grant us access to the use of the information you have provided to that service provider, if and to the extent permitted by that service provider's terms and conditions and our privacy policy.

    • 5.4.

      You are responsible for maintaining the confidentiality of your login information and any activity in your User Account. Should you have the suspicion that your User Account may have been misused, you agree to inform us of this immediately by emailing

  • 6.Your right to use the Ada Platform

    • 6.1.

      The materials and contents contained in the Ada Platform are our property or the property of the persons who have granted us the applicable licence (this also applies to the third-party software listed in the Ada App). We grant you the right to use these materials and content, but only for the purposes of using the Ada Platform in accordance with the present Terms and Conditions.

    • 6.2.

      We grant you the right to personally access and use the Ada Platform. You are prohibited to transfer this right to anyone else, or to sell, give away or transfer your User Account to anyone else. Your right to access the Ada Platform does not preclude us granting other persons the right to access the Ada Platform.

    • 6.3.

      Your right to use the name "Ada" or any trademarks, logos, domain names or other characteristic trademarks whatsoever is limited to the scope defined in these Terms and Conditions.

    • 6.4.

      In return for your warranty to comply with these Terms and Conditions, we grant you a limited, non-transferable, non-sublicensable, personalised, non-exclusive, revocable right to download the App to your device or to access the Website under the conditions set forth in these Terms and Conditions or the privacy policy, or under any terms applying to the App Store you may have downloaded the App from.

    • 6.5.

      As the User, unless such behaviours are appropriately permitted in accordance with these Terms and Conditions, you undertake to refrain from the following:

    • 6.6.
      • (a)

        You, the User, agree not to replicate or copy the Ada Platform, either in whole or in part.

      • (b)

        You, the User, agree not to sell or otherwise make available the Ada Platform, either in whole or in part, to anyone else.

      • (c)

        You, the User, agree not to modify the Ada Platform, in whole or in part, in any way whatsoever.

      • (d)

        You, the User, warrant that you will not attempt to discover or access the source code of the Ada Platform, in whole or in part, unless it has been expressly published by us and released into the public domain.

    • 6.7.

      You are aware that we, and/or the persons who have granted us a licence in this respect, are entitled to any confidential information, rights of use, of exploitation and of recovery – and any other intellectual property rights fully or partially existing – regarding the Ada Platform.

    • 6.8.

      You understand that, apart from the right to access and use the Ada Platform in accordance with these Terms and Conditions, you have no rights whatsoever to the Ada Platform, either in whole or in part.

  • 7.Your use of the Ada Platform

    • 7.1.

      In addition to the other provisions in these Terms and Conditions, this Section defines certain regulations relating to the use of the Ada Platform (hereinafter referred to as "Regulations").

      The following is a list of things that are prohibited in the context of using the Ada Platform:

    • 7.2.
      • (a)

        You are forbidden to circumvent, disable, or otherwise manipulate any of the Ada Platform's security features or any features preventing or restricting the use or copying of the Content that is available via the Ada Platform.

      • (b)

        You are forbidden to create multiple User Accounts on the Ada Platform (however, as far as the Ada Platform functionality allows, you may link your social networks or other accounts supported by us with the user account on the Ada Platform).

      • (c)

        You are forbidden to provide false or misleading information in the User Account details.

      • (d)

        You are forbidden to allow anyone else to use the Ada Platform on your behalf or in your place.

      • (e)

        You are forbidden to use the Ada Platform if we have temporarily suspended your right of use, or forbidden you to continue using it.

      • (f)

        You are forbidden to send junk mail, spam or repeated messages.

      • (g)

        You are forbidden to act in any unlawful or illegal manner.

      • (h)

        You are forbidden to modify, interfere with, hack or disrupt the Ada Platform, or to intercept messages.

      • (i)

        You are forbidden to misuse the Ada Platform or to infiltrate it with viruses, trojans, worms, logic bombs or anything else that might harm the Ada Platform or any other user of the Ada Platform equipment.

      • (j)

        You are forbidden to extract data from the Ada Platform except as permitted under these Terms and Conditions.

      • (k)

        You are forbidden to post or contribute any abusive, threatening, obscene, misleading, untruthful, offensive or abusive content, or content that contains any form of nudity or violence.

      • (l)

        You are forbidden to enter information or comments about any third party without the consent of the third party concerned.

      The non-compliance with the Regulations listed in paragraph 7.2 represents a material breach of these Terms and Conditions in the case of a violation of such Regulations, and may result in us, at our sole discretion, initiating the following measures – either individually or in combination:
    • 7.3.
      • (a)

        The immediate, temporary or permanent withdrawal of the right to access the Ada Platform,

      • (b)

        A warning being sent to you,

      • (c)

        Initiation of legal proceedings against you, including a claim for reimbursement of any costs and expenses incurred due to the breach of agreement (including reasonable administrative costs and legal fees), and moreover

      • (d)

        Disclosure of information to the law enforcement authorities, if and to the extent permitted by law and deemed by us to be necessary.

    • 7.4.

      The reaction to a breach of agreement committed by you is not limited to the actions described in the preceding paragraph 7.3, i.e. we are entitled to take any further action we reasonably deem appropriate.

  • 8.Termination of our contractual relationship

    • 8.1.

      In the event that you feel that you can no longer agree to the present Terms and Conditions or the privacy policy at any time, you agree to stop using the Ada Platform immediately.

    • 8.2.

      You are entitled to stop using the Ada Platform at any time and to terminate your agreement with Ada, including if you do not agree with the changes to the Platform or these Terms and Conditions proposed by us. Please follow the instructions on the Platform to deactivate your User Account. If you access the Ada Platform via our app, you can delete your User Account via the Settings menu.

    • 8.3.

      We can only terminate an agreement concluded with you for good reason. However, good reason exists in particular, but not exclusively, if you violate material contractual provisions (in particular paragraph 7.2) and if, due to external circumstances, it can be assumed that you are making improper use of our services. If good reason exists, we are furthermore authorised to block your access to the Platform, provided no other less severe measure is effective.

    • 8.4.

      If you or we deactivate your User Account as described in this paragraph or withdraw your right to access the Ada Platform, we will delete any personal data stored about you in accordance with our privacy policy (and as stipulated in the applicable statutory provisions). You also lose the right previously granted to you to access the Ada Platform.

  • 9.Our promise to you

    • 9.1.

      Any information on the symptoms stated by you that is made available to you in text form via the platform – as a statement made, or by inference, as defined in § 126b of the German Civil Code – is for information purposes only. The information is made available by Ada as is, without warranty, guarantee or representation of any kind.

    • 9.2.

      You should not take any action based on the information provided in the Ada Platform without consulting a doctor or other medical professional first.

    • 9.3.

      Due to the nature of the internet and the given technology, we are unable to guarantee that you will be able to use the Ada Platform at all times without any interruption and without delay or faults, and that the Platform will at all times meet your expectations. We can therefore make no assurance with respect to the performance or availability of the Platform in these present Terms and Conditions. As far as legally permitted, we expressly exclude any warranties that may be applied by enforcement of law.

    • 9.4.

      Should you incur any damage through the use of the Ada Platform, we may only be held liable for intent and gross negligence. We may furthermore be held liable for the negligent breach of material contractual obligations, which must be met in order for this agreement to even be properly executed, and the violation of which will jeopardise the purpose of the agreement and which you, the User, should in regular cases be able to trust will be fulfilled. In the latter case, we may however only be held liable for calculable damages. We may not be held liable for violation by simple negligence of any obligations other than those specified in the preceding sentences. The foregoing exclusions of liability do not apply to violations causing death or personal injury.

  • 10.Third-party services

    • 10.1.

      If, and to the extent that, our Platform contains links to other websites or resources operated by third parties, these links are to be deemed as being provided for your information only.

    • 10.2.

      We are unable to influence the content of such websites or resources provided by third parties, and we may not be held liable for the content of information or websites linked included in frames. We may not be held liable for any financial or physical damages that you may incur as a result of, or in connection with, the use of such websites or resources.

    • 10.3.

      You understand that the availability of the App is dependent on the third party where you downloaded the App (E.g. Apple App Store or Google Play). You are aware that these Terms and Conditions apply to the contractual relationship between you and Ada, not to your contractual relationship with the App Store.

  • 11.Platform updates

    • 11.1.

      We are constantly updating and improving the Ada Platform. We constantly strive to provide you with innovative new services and features. We also make improvements and updates in order to stay abreast of changing technologies, behaviours and the way in which people use the internet.

    • 11.2.

      For the purposes of eliminating technical errors and of technically improving and upgrading the Ada Platform, we reserve the right to change a specific aspect of a specific feature by updating the Ada Platform, resetting that feature and suspending the service or support for that feature. These changes may affect your activities on the Ada Platform. Changes may include the removal, modification or reset of the features you use. We will inform you of the changes and your rights in the case of changes by separate notification, to the extent you have signed up for such notifications (see paragraph 12.3.).

    • 11.3.

      Updates may be released from time to time by us or via the App Store where you downloaded the Ada App. From time to time, to be able to use the Ada Platform, it may be necessary for you to update third-party software.

  • 12.Changes to these Terms and Conditions.

    • 12.1.

      We have the right to amend, adapt or supplement the present Terms and Conditions from time to time. The current version of the Terms and Conditions can be found on our website (

    • 12.2.

      Any changes to these Terms and Conditions will usually be the result of new features being added to the Ada Platform, or of changes in the legislation or applicable regulations.

    • 12.3.

      We will contact you to notify you of any changes or additions to these Terms and Conditions and the documents referred to in these Terms and Conditions at least 30 calendar days before any changes or additions to these Terms and Conditions take effect. If you do not object within 30 days of receipt of notice, and continue to use the services after the deadline for objection, such changes and additions will be regarded as effective and agreed upon from the deadline onward. We will inform you of your right of objection and the consequences of the objection in our notice of changes to the Terms and Conditions.

  • 13.Documents governing the contractual relationship between you and us

    • 13.1.

      The current version of the Terms and Conditions includes all provisions governing the contractual relationship between you and us. Older versions of the Terms and Conditions no longer apply to our contractual relationship and are entirely replaced by the current version.

    • 13.2.

      We intend to claim that these present Terms and Conditions constitute a written version ("text form" as defined in § 126b of the German Civil Code) of the conditions of our agreement concluded with you for the provision of our services.

  • 14.Applicable legislation and jurisdiction

    • 14.1.

      Our headquarters are located in Germany. The agreement concluded on the basis of these Terms and Conditions is subject to the laws of the Federal Republic of Germany. Without prejudice to the above choice of jurisdiction, in the case of agreements between traders and consumers, the provisions of the law of the country in which the consumer is habitually resident and which – under the law of that country – may not be derogated from, may be applied in favour of the consumer if the trader

      • (a)

        pursues his/her commercial or professional activities in the country of the consumer's habitual residence, or

      • (b)

        such activities are in any way directed at that country or at several countries including that country,

      and the agreement falls within the scope of such activities.
    • 14.2.

      The courts of Germany have the exclusive jurisdiction to settle any disputes arising in connection with, or as a result of, your use of the Ada Platform.

  • 15.Miscellaneous

    • 15.1.

      You consent to us communicating with you by electronic means (such as by email or other form of text as defined in § 126b of the German Civil Code).

    • 15.2.

      Any notifications from you to Ada must be sent by email (text form as stipulated in § 126b of the German Civil Code) to the email address below. We may email you notices to the email address you provided at the time you signed up for the Platform.

    • 15.3.

      The failure to enforce our rights must not be construed as a waiver of such rights.

    • 15.4.

      Should any provision in these Terms and Conditions be or become void or unenforceable, the effectiveness of the remaining provisions will remain unaffected.

    • 15.5.

      Only the contracting party itself has the right to enforce contractual provisions.

  • 16.Contact

    • If you would like to contact us in regard to the present Terms and Conditions or any other document mentioned in them, please email us at