Meet Ada

Frequently asked questions

0. Using Ada

  • How do I edit my profile and add further health information to it?

    Select Profiles in Ada’s menu and choose your own name, you will be shown your profile and basic information. From here you can tap Edit this profile to be taken to the editing page where you can edit your basic information (name, sex and age), add your personal information (height and weight) and add your current medications and your allergies.

  • I can’t find my exact symptom in Ada. Can I make a suggestion?

    You certainly can! Ada is constantly learning and evolving, and user feedback is critical for this process. If you can’t find your health issue, or if you have any suggestions for changes, improvements or new features then we would love to hear from you! Inside the Settings tab of the menu there is a text box you can use to send us feedback directly.

1. Your Personalised Assessment Report from Ada

  • Can Ada provide a medical diagnosis, medical advice or treatment options?

    The assessment report provided by Ada is not a medical diagnosis. If you require medical advice the best approach is always to consult your doctor or other health care professional first. Our assessments are developed purely for informative purposes in order to help people better understand their health

  • How is my personal information stored?

    Your personal health data is not stored on your phone. Ada stores personal information securely and encrypted in cloud-based servers that are located in the EU. When you sign up with Ada you are requested to create a password that enables you to get access to the app and your Digital Health Record. Keep this password confidential and don’t share it with anyone to keep your data safe.

  • How long will you store my data?

    Your information is stored for as long as you have an active account with Ada. When you delete your account, all your personal information will be deleted too.

  • What if my device gets stolen and someone tries to use my account?

    When you leave the Ada app, you are automatically logged off. Your password prevents others from accessing the app. As no information is stored on the device itself, your information is not accessible to anyone.

  • Is my data shared with third parties?

    Ada does not share your data with anyone unless you explicitly tell us to do so.

2. Security and Personal Data

  • Security

    For Ada, the trust of our users is the most important thing. If you have any questions or concerns regarding the safety of your personal information, please get in touch by emailing support@ada.com and we will get back to you as soon as we can.