The email may take a few minutes to arrive

If it’s not in your inbox, please check your spam folder 

If you’re having trouble, please email: support@ada.com

Please leave this window open and check back after you’ve verified your email address. A verification email was sent to:

The email may take a few minutes to arrive.

If you can’t see it, check your spam folder.

If you still can’t find it, please email support@ada.com.

Reset instructions have been sent to  [EMAIL]

Please enter the email you signed up with, and we will send you a password reset link

To continue, please sign up for an Ada account. If you have used the Ada app, you already have an Ada account.

Please sign in with the option you originally signed up with.

Please enter your email address and choose a secure password to create your Ada account.

I consent to any personal health data I voluntarily provide here being used by Ada to create (3.2) and personalise (3.3) my account, as well as provide health assessments and guidance (3.5).

I agree to Ada’s Terms & Conditions and confirm that I am at least 16 years old.

Please read our Privacy Policy and confirm the following declarations. Consents can be withdrawn at any time.

3.1 How is medical content curated and what sources are used?

3.2 How is medical content reviewed and kept up to date?

3.3 How does Ada offer localization for different regions?

3.4 How does Ada's reasoning engine work?

4.3 How do we measure our economic impact? 

4.4 Do you have any published research or studies?

5.2 What degree of liability is accepted for the accuracy of interpretation of responses

6.2 What security processes do you follow?

6.3 Can a user be anonymous with no Personal Data data collected?

6.5 Where do you host clients' solutions?

7.1 Do you offer white-labelled solutions or custom interfaces?

7.2 What services does Ada provide to support clients?

8.1 Does Ada have any relevant case studies?

8.2 How does Ada calculate a client’s return on investment (ROI) from our enterprise solutions?

8.3 How do you monitor utilization of Ada’s Enterprise solutions?

8.4 Do you offer performance guarantees to enterprise partners?

Ada didn’t spot a condition I had that turned out to be serious. How will you address this safety issue?

Can Ada provide a medical diagnosis, medical advice, or treatment options?

Can I start an assessment in Ada's Facebook Messenger instead?

Does Ada have a voice? Can we speak out loud? 

Does Ada provide special services for doctors or medical professionals?

How can I change the units of measurement for Ada’s questions and answers?

How do I add, edit, or delete a secondary health profile?

How do I edit my Ada profile and add further health information to it? 

How do I move backward in the question flow during an assessment?

How do I remove my personal data from Ada in accordance with GDPR?

How do I share, edit, or delete my previous assessments?

How is my personal data shared with third parties?

I already know what condition I have so I don't want to check my symptoms right now. Can Ada still help me?

I need help verifying my new Ada account.

I received a suspicious email and I'm not sure it's actually from Ada. What do I do?

I want to work for Ada - how can I apply?

If I choose to contact Ada is the information in my message secure? 

I’m experiencing issues with the Ada app. How can I fix it?

What are the Condition and Medical Libraries?

What happens if I forget my password or want to change it? 

What happens to my personal data when I delete my account?

What platforms is Ada available on, and what are the minimum requirements?

What precautions does Ada take to protect users' data?

Who is responsible for the treatment service?

Why does Ada need an email address to sign up?

You don't have any ads in the app. How do you make money?

You seem to integrate with Facebook. Does that mean Facebook will access my health data?

Articles in this topic

Help

Learn about staying safe during the pandemic and check your symptoms with our COVID-19 screener.

We use cookies in our website in order to help provide you with a user-friendly, secure, and effective website. By clicking ‘accept’, you consent to the use of all cookies. However, you may also visit the Cookie Settings at any time to provide controlled consent, and you can withdraw your consent there. Read our Cookie Policy and our Privacy Policy to learn more.

We use cookies in our website in order to help provide you with a user-friendly, secure, and effective website. You may visit the Cookie Settings at any time to withdraw your consent. Read our Privacy Policy to learn more.

Read our Cookie Policy and our Privacy Policy to learn more.

Marketing cookies are used to track visitors across websites. The intention is to target advertising and measure the effectiveness of our campaigns. Please consider opting-in.

Marketing

Necessary cookies are essential to provide you with our Services. It enables basic functions like page navigation and access to secure areas of the Services. You cannot opt-out of this.

Necessary

Statistic and performance cookies help website owners to understand how visitors interact with websites by collecting and reporting usage information. We recommend opting-in.

Statistics and performance

Cookie Settings

This website uses cookies. Read our Cookie Policy and our Privacy Policy to learn more.

There are currently no items in your cart.
Find some.

This website meets the HONcode standard for trustworthy health information.

If you would like to contact us, we recommend you use the contact form on our website. This is a secure, encrypted channel.

Important to note: if you do write to one of our email addresses, such as hello@ada.com or support@ada.com, please do not include any confidential information.