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I received a suspicious email and I'm not sure it's actually from Ada, what do I do?

Never transmit sensitive information over email or social media, even if the message requesting information appears to be legitimate. There have been incidents where unaffiliated third parties sent emails pretending to be from Ada. These emails were sent to random email addresses and had no connection to our data or our systems.

Our emails will always come from the “ada.com” domain and if you have any doubt contact us immediately at hello@ada.com.

How does this happen? Phishing happens when a malicious actor tries to get you to share private information by pretending to be a legitimate company, coworker, or someone else you trust. They often look very much like official emails, websites, tweets, facebook posts, etc, and can easily get your personal information if you’re not on the lookout. Ada will occasionally send email notifications from time to time, so it's always worth checking some key details:

  • Check the URL before clicking on a link. On a web browser, hover over the link and look at the URL that shows up on the bottom of your browser – is it actually pointing to a page at *.ada.com
  • Our emails will always come from the “ada.com” domain, and you can always reply directly to the message to get in touch with us. If you have any doubt, please contact us immediately at hello@ada.com and never click on links, download any information or share any personal data with suspicious, unknown sources.
  • Only type your password into websites after double-checking that it’s really the website you want, and not just one that’s made to look like Ada. Check the domain name for typos (ie, “aider.com”). Check for our Extended Validation Certificate. This usually looks like a lock next to the URL and, if you click on it, you can view validate the certification and confirm that the site you are on is actually Ada’s.
  • If you suspect it might be a phishing attempt, please forward the full message along with the email headers (if you know where to find them) to us through our contact page.
  • Most importantly, stay alert. It’s always a good idea to have a strong password on your account. If you need to reset your password, you can learn how to do so here.

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