8.1 Does Ada have any relevant case studies?

Our partnership with Sutter Health leverages Ada’s technology for streamlining patient care navigation. By providing easy access to our solution on the Sutter website, visitors are prompted to self navigate to the appropriate level of care such as a walk-in center, urgent care, emergency care, virtual visits, and primary care. Already, we have seen:

1. Redirection away from urgent care
   – 47% of assessments completed outside clinic hours
   – 42% directed to non-urgent care
   – 14% referred to telehealth
2. Increased patient engagement
   — 2x longer on the website 
   — 2x number of web pages vs non-users
   — 91% assessment completion rate
3. More appointments booked online
   — 10x more likely to book an appointment
   — 600 primary care and walk-in clinic appts’ booked via Ada within 6 months
4. Patient acquisition and increased patient satisfaction 
   — 77% found Ada helpful 
   — Thousands  of positive comments about the ease of use and quality

Published research via Sutter and Stanford University has shown that Ada’s triage advice capabilities are comparable to that of human nurses.