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8.3 How do you monitor utilization of Ada’s Enterprise solutions?

We deliver data to clients via an intuitive dashboard that displays various data metrics and is updated daily. We apply a number of techniques, including low-count suppression and differential privacy, in order to mitigate the risk of patient re-identification from statistics. The data metrics include the following:

  • Number of completed assessments split by condition suggested, triage level suggested, and symptoms entered
  • Number of assessments completed split by time and day
  • Users split by age group, gender, location (at city level or higher), and risk factor status (e.g. smoker/non-smoker)
  • Assessment helpfulness score 
  • Assessment completion rate 
  • Percent of repeated use 
  • Assessments split by the care option/resource selected

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