4.2 How safe is Ada's assessment?

A peer-reviewed and published study in BMJ Open also showed that Ada’s safety performance matched that of GPs, at 97%. Ada’s performance was notably higher than the average of other competitors (90.6%) with some performing well below this with one as low as 80%. Safety was defined as the degree of deviation of advice levels compared to the gold standards set by experienced independent GPs prior to the study.

An independent, peer-reviewed study conducted by Stanford University and Sutter Health reviewed thousands of Ada assessments and concluded that Ada’s triage recommendations were comparable to those of nurse-staffed telephone triage lines.