Ada Health and Pfizer collaborate to launch a nationwide online COVID-19 Care Journey, operated by Ada, to help connect patients with timely treatment

  • Even when experiencing mild symptoms of COVID-19, acting fast to seek treatment if you are high risk can help change the course of the disease for millions of Americans
  • Ada Health is working to reduce barriers for some patients that may be struggling to access COVID-19 care
  • The Ada Health COVID-19 Care Journey – an online platform developed with support from Pfizer, will help individuals learn if they have any factors that place them at high risk of progression to severe COVID-191, and if they test positive, offer connectivity to an independent telehealth provider for evaluation and, if appropriate, treatment
  • This COVID-19 Care Journey will be available nationwide the week of 6 February and is already available in 36 states and Washington D.C.
  • Eligible individuals with a positive COVID-19 test will be able to access consultation with a healthcare provider within 2 hours for a low out-of-pocket cost

New York, 2 February 2023 - Ada Health Inc. (‘Ada’), a global digital health company focused on improving human health at scale, today announces the launch of its first digital condition-based care journey, designed to help people understand if they meet current criteria for progression to severe COVID-19 and connect with a health care provider for evaluation of their COVID-19 symptoms and treatment options.

Almost 200M Americans have one or more risk factors, such as being 50 or older, being pregnant, a smoker, overweight or having certain common medical conditions – such as diabetes or asthma that puts them at high risk of progression to severe COVID-19.2 However, many people are not aware of their increased risk. COVID-19 remains the third leading cause of death in the US,3 currently causing an average of over 400 deaths a day.4

Tackling conditions such as COVID-19 swiftly and effectively is imperative to improving people's wellbeing and livelihoods, as well as alleviating the immense pressure it puts on global health systems and economies,” said Daniel Nathrath, CEO and co-founder of Ada. “The Ada COVID-19 Care Journey aims to significantly reduce the time from testing to treatment for users, and we firmly believe that it has the potential to improve health outcomes for millions.”

The COVID-19 Care Journey is an online platform operated by Ada and developed in partnership with Pfizer. The platform hosts an independent telehealth and ePharmacy provider option. The care journey allows users to:

  • learn whether they are at high risk of developing severe COVID-19 using a convenient, personalized self-assessment tool based on CDC, FDA, and NIH guidelines
  • assess their options for consulting a healthcare provider if they test positive
  • connect to a health care provider through telehealth, to assess their symptoms and treatment eligibility within 2 hours, for a low out-of-pocket cost
  • if prescribed, obtain a prescription for an authorized oral treatment for COVID-19 for same-day pick up at a local pharmacy. There are plans to expand the platform to offer the option of home medication delivery

Access to timely, affordable, and widely available consultation with a healthcare professional and treatment for COVID-19 remains unevenly distributed across the United States. While programs have emerged in some states and cities to support patient access to testing and treatment, few services are available nationwide that may overcome cost and availability barriers.

Connected digital health initiatives are a key step in lower cost, faster, more equitable, and more convenient access to healthcare. Our collaboration with Ada is designed to educate patients on high-risk factors for severe COVID-19 and introduce choices for people to access a provider and learn about treatment options,” said JoyL Silva, Global, and U.S. Antiviral Franchise Lead, Pfizer. “We are excited to be a part of this COVID-19 Care Journey and for its potential to help reach some of the most vulnerable patients across the United States."

Users can access the Ada COVID-19 Care Journey via Ada’s dedicated COVID-19 Care Journey website5, by conducting a self-screening in the Ada app, or following a symptom assessment in the Ada app which indicates COVID-19 as a possible condition.  

To improve access to care for millions of Americans, Ada will continue to expand its end-to-end care journeys for a range of other diseases and conditions and add more functionality to its condition-based care journey offering.


Ada Health Inc. (“Ada Health”) has developed with Pfizer Inc.’s (Pfizer) financial and educational support, a COVID-19 Care Journey comprising the Ada Health Antiviral Treatment Questionnaire, which is intended to indicate if a user meets the current criteria for high-risk for progression to severe COVID-19 and determine its potential eligibility for authorized oral antiviral treatment for COVID-19.   The Questionnaire is for the sole purpose of education and informing users, and not for the purpose of diagnosing, treating, or driving clinical management of users). The COVID-19 Care Journey further allows a user to consult a healthcare provider via a third-party telehealth service provider and if prescribed by the healthcare provider, a prescription for authorized oral antiviral treatment for COVID-19. Ada Health owns and operates the Covid-19 Care Journey (including the Ada Health Antiviral Treatment Questionnaire) independently from Pfizer. All content of the COVID-19 Care Journey (including the Ada Health Antiviral Treatment Questionnaire) is within Ada Health´s Platform. Neither the COVID-19 Care Journey, nor any of its components are intended to influence the choice of healthcare provider or treatment for severe COVID-19, and Pfizer has not made or offered any payment to Ada Health to influence the referral of users to any Pfizer product. All decisions regarding user health must be made in consultation with a healthcare provider.  

  1. Centers for Disease Control and Prevention. Factors That Affect Your Risk of Getting Very Sick from COVID-19. Updated Jan. 26, 2022. Accessed Jan. 31, 2023.

  2. Ezimamaka, A. et al. (2021). U.S. Population at Increased Risk of Severe Illness from COVID-19. American Journal of Preventive Cardiology, vol 6, June 2021.

  3. Centers for Disease Control and Prevention. Leading Causes of Death. Updated Sept. 6, 2022. Accessed Jan. 26, 2023.

  4. The New York Times. Post Coronavirus in the U.S.: Latest Map and Case Count. Accessed Jan. 26, 2023.

  5. only available from within specific US states and may not be accessible or visible from other locations.