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3.1 How is medical content curated and what sources are used?

3.2 How is medical content reviewed and kept up to date?

3.3 How does Ada offer localization for different regions?

3.4 How does Ada's reasoning engine work?

4.3 How do we measure our economic impact? 

4.4 Do you have any published research or studies?

5.2 What degree of liability is accepted for the accuracy of interpretation of responses

6.2 What security processes do you follow?

6.3 Can a user be anonymous with no Personal Data data collected?

6.5 Where do you host clients' solutions?

7.1 Do you offer white-labelled solutions or custom interfaces?

7.2 What services does Ada provide to support clients?

8.1 Does Ada have any relevant case studies?

8.2 How does Ada calculate a client’s return on investment (ROI) from our enterprise solutions?

8.3 How do you monitor utilization of Ada’s Enterprise solutions?

8.4 Do you offer performance guarantees to enterprise partners?

Ada didn’t spot a condition I had that turned out to be serious. How will you address this safety issue?

Can Ada provide a medical diagnosis, medical advice, or treatment options?

Can I start an assessment in Ada's Facebook Messenger instead?

Does Ada have a voice? Can we speak out loud? 

Does Ada provide special services for doctors or medical professionals?

How can I change the units of measurement for Ada’s questions and answers?

How do I add, edit, or delete a secondary health profile?

How do I edit my Ada profile and add further health information to it? 

How do I move backward in the question flow during an assessment?

How do I remove my personal data from Ada in accordance with GDPR?

How do I share, edit, or delete my previous assessments?

How is my personal data shared with third parties?

I already know what condition I have so I don't want to check my symptoms right now. Can Ada still help me?

I need help verifying my new Ada account.

I received a suspicious email and I'm not sure it's actually from Ada. What do I do?

I want to work for Ada - how can I apply?

If I choose to contact Ada is the information in my message secure? 

I’m experiencing issues with the Ada app. How can I fix it?

What are the Condition and Medical Libraries?

What happens if I forget my password or want to change it? 

What happens to my personal data when I delete my account?

What platforms is Ada available on, and what are the minimum requirements?

What precautions does Ada take to protect users' data?

Who is responsible for the treatment service?

Why does Ada need an email address to sign up?

You don't have any ads in the app. How do you make money?

You seem to integrate with Facebook. Does that mean Facebook will access my health data?

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Health profiles record certain health information for each profile within an account, such as names, sex, date of birth, height, weight, risk factors, and current medication or allergies. 

Each Ada user account can manage multiple health profiles. The primary health profile can be edited but cannot be deleted while secondary health profiles can be edited and deleted.

There are two options to add additional health profiles:

Option 1: Start a new symptom assessment. When Ada asks who the assessment is for, you can add a profile by selecting Someone else.

Option 2: Select Profiles at the bottom center of the homescreen. Health Profiles display all the profiles for the currently logged in user. 

Or select the desired profile in order to access one of the profiles and/or to view their assessment(s).

Deleting a health profile is a permanent change and cannot be undone. 

Choose the secondary profile that you want to delete.

When prompted with the warning, select Delete.

How do I edit my Ada health profile and add further health information to it?

Can I share, edit, or delete my previous assessments? 